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Local student means; you are an Australian citizen or permanent resident, a New Zealand citizen or a permanent humanitarian visa holder.
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Services and Support
Student Hub

Student Hub

With the community spread of the Omicron variant of COVID-19, the Victorian Government has issued a strong recommendation to work and study from home if you can. 

These include the Counselling, Student Equity and Access, Student Wellbeing and our SLAM team. If you need to contact these services, please contact by calling 03 9269 1314 or email:

If you must attend campus, libraries will be open at:

Preston, Epping and Fairfield
8.30am - 5.00pm (Monday to Friday) 

Heidelberg
8.15am - 5.00pm (Monday and Wednesday only)

Prahran
8.30am - 5.00pm (Tuesday and Thursday only)

Student enrolments are now being conducted online or remotely (not face-to-face). For more information or support please call 1300 635 276.

Student Hub will be open at Preston 8.30am-5.00pm (Monday to Friday).

Not sure where to go?

The Student Hub can be your starting point for information and support with any issues relating to your Melbourne Polytechnic experience.

If we can’t help you directly, we will put you in contact with the area that can. We will stay in contact with you until you have the answers you are seeking.

Examples of what we can support you with:

  • Printing Academic Transcripts
  • Putting you in contact with your teaching department, IT support or the Library
  • Updating your personal details
  • Public Transport Victoria Concession Card applications
  • Printing Enrolment Confirmation information
  • Student parking and campus information or directions e.g. where to access First Aid, Prayer Rooms etc.
  • Student ID Card printing/reprinting
  • Printing and photocopy credit top-up (on site at Preston)
  • Where to find timetable information
  • Making counselling appointments
  • Information and advice relating to Melbourne Polytechnic policies and procedures including:
    • Course refunds
    • Tuition Payment Plans
    • Course withdrawals and deferrals
    • Printing of certificates
    • Providing feedback, i.e. complaints/compliments/suggestions

To contact our supportive team:

Operating hours:

Phone

Monday - Friday: 9am - 5pm

In person

Monday - Friday: 8.30am - 5pm

Closed weekends and public holidays.