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International Education Agents
International Agent Responsibilities

International Agent Responsibilities

Melbourne Polytechnic values its partnerships with authorised education agents and representatives.

Our agents play an important role in supporting prospective international students and ensuring they receive accurate, ethical and up-to-date information about studying at Melbourne Polytechnic.

As an authorised Melbourne Polytechnic agent, it is essential that you understand your responsibilities and follow the appropriate procedures when representing Melbourne Polytechnic.

Melbourne Polytechnic is a registered dual-sector CRICOS provider, offering high-quality education to international students. We are committed to ensuring that our courses and services meet the highest standards and comply with all regulatory requirements for international education in Australia.

Role of education agents

Under Standard 4 of the National Code 2018, Melbourne Polytechnic must maintain a list of authorised education agents and monitor their activities.

Our agents play an important role in supporting prospective international students by providing accurate information about Melbourne Polytechnic courses, entry requirements, fees, student support services and life in Australia. Agents are expected to act in the best interests of students and uphold the reputation of Melbourne Polytechnic and Australia's international education sector.

Education agent responsibilities

As an authorised Melbourne Polytechnic agent, you are expected to:

  • promote Melbourne Polytechnic professionally, ethically and accurately
  • provide prospective students with current and accurate information about courses, entry requirements, tuition fees, policies, facilities and student support services
  • support students throughout the application process and assist them in making informed decisions about their study options
  • assess whether a course is suitable for a student based on their academic background, English language proficiency and previous qualifications
  • ensure students understand the conditions of their student visa and advise them to seek guidance from the Department of Home Affairs where appropriate
  • ensure all applications and supporting documentation submitted to Melbourne Polytechnic are genuine, accurate and complete
  • act in the best interests of students and maintain high standards of professional conduct
  • comply with the Education Services for Overseas Students (ESOS) Act 2000, the National Code 2018 and all relevant legislation and regulations
  • participate in Melbourne Polytechnic training, updates and professional development activities where required
  • keep agency and staff contact details up to date and notify Melbourne Polytechnic of any significant changes to business operations
  • act ethically and honestly in accordance with the Australian International Education and Training Agent Code of Ethics.

Agents must not:

  • engage in dishonest practices, including counselling students to enter Australia for purposes other than study
  • provide false or misleading information about courses, employment opportunities or migration outcomes
  • submit applications for students who do not meet visa or course requirements without disclosure to Melbourne Polytechnic
  • market Melbourne Polytechnic without prior written consent from the International Office.

ESOS legislative framework

As a CRICOS provider, Melbourne Polytechnic operates under the Education Services for Overseas Students (ESOS) legislative framework, administered by the Australian Government’s Department of Education.

Regulatory oversight for CRICOS courses is split between:

While TEQSA and ASQA monitor provider compliance with national education quality standards, all CRICOS providers must comply with ESOS obligations, including those set out in the National Code 2018. This framework protects the rights and welfare of international students and promotes integrity in the delivery of education services. 

The ESOS legislative framework principally includes:

For more information, visit the Department of Education ESOS Framework page.

Our commitment to agents

Melbourne Polytechnic is committed to:

  • maintaining a current list of authorised agents
  • providing agents with accurate and timely information about our courses, services and admission requirements
  • monitoring agent activities to ensure compliance with the National Code 2018 and institutional policies
  • taking corrective action, including terminating agreements, where agents fail to meet required standards.

Melbourne Polytechnic regularly reviews the performance of its authorised agents to ensure compliance with institutional policies and regulatory requirements.

Compliance and integrity

We uphold the highest standards of integrity and compliance with the ESOS legislative framework, ensuring that international students receive high-quality education and support.

Melbourne Polytechnic expects all authorised agents to maintain a strong understanding of the ESOS legislative framework and National Code requirements. By working together, we can ensure prospective students receive accurate information, ethical advice and a positive experience throughout their student journey.

For more information and resources, visit the Department of Education – ESOS Framework page.