Personalised for LOCAL students.
You're considered a local student if you are an Australian citizen, an Australian permanent resident, a holder of an Australian permanent humanitarian visa or a New Zealand citizen.
Personalised for INTERNATIONAL students.
You're considered an international student if you are not an Australian citizen, an Australian permanent resident, a holder of an Australian permanent humanitarian visa or a New Zealand citizen.

Student Wellbeing & Counselling Service

Melbourne Polytechnic is committed to supporting the wellbeing of our students. We know that studying while managing life’s demands can be challenging. Our Student Wellbeing & Counselling Service provides free, short term, and confidential support for all enrolled students. Our team are highly qualified and experienced in supporting people with a variety of issues. You can access support in-person, online, or by phone.

What we offer?

  • Wellbeing Support — Practical assistance, referrals (internal and external), and solution focused conversations to help with accommodation, financial hardship, special consideration, and general wellbeing needs.
  • Counselling Support — One off or ongoing one to one therapeutic sessions to help you understand patterns, build coping strategies, and improve emotional and mental wellbeing.
  • Deaf (Auslan) Counselling — One to one counselling delivered in Australian Sign Language for students who use or prefer Auslan.

When to reach out for support

As Melbourne Polytechnic Students, you are welcomed to speak with a Student Wellbeing Advisor or Counsellor when you feel stuck, stressed, overwhelmed, worried, or need support with decision-making. We provide a safe, respectful space where you will be heard and supported as a valued member of our community.

How to Contact Us

You can leave a message for us at the Student Hub by calling 1300 635 276 (then press 2) or by submitting a request form through the Student Portal. One of our team members will be in contact you as soon as possible after receiving your request for support.

Additional support

If you need support before or between appointments with us, you may find the services below helpful.
Many are available every day, at any time, and some also offer online chat through their websites.

Lifeline - 13 11 14
24 hours a day, 7 days a week
Free and confidential telephone counselling crisis line and referral service

Beyond Blue - 1300 22 46 36
24 hours a day, 7 days a week
Free and confidential telephone counselling crisis line and referral service
Information on depression, anxiety, bipolar disorder, postnatal depression and related substance-misuse disorders

Kids Helpline - 1800 55 1800
24 hours a day, 7 days a week
Free and confidential telephone counselling crisis line and referral service
For young people aged 12 and 25 years

SuicideLine - 1300 651 251
24 hours a day, 7 days a week
Free and confidential telephone counselling crisis line and referral service

1800RESPECT - 1800 737 732
24 hours a day, 7 days a week
Support for people impacted by domestic, family and sexual violence

SANE Helpline - 1800 18 72 63
Monday to Friday, 9am-5pm
Helpline for people affected by mental illness

MensLine - 1300 78 99 78
24 hours a day
Counselling service for men

QLife - 1800 184 527
Every day, 3pm-9pm
Free and anonymous LGBTIQ+ peer support

headspace - 1800 650 890
Every day, 3pm-10pm in your local time zone
Online support and counselling for young people aged 12-25