Personalised for LOCAL students.
Local student means; you are an Australian citizen or permanent resident, a New Zealand citizen or a permanent humanitarian visa holder.
Personalised for INTERNATIONAL students.
International student means; you are not an Australian citizen or permanent resident, a New Zealand citizen or a permanent humanitarian visa holder.

Counselling

As the community is still coping with the Omicron variant of COVID-19, Melbourne Polytechnic continues to follow the state and federal guidelines. Our services may still operate in the hybrid/blended mode.

These include the Counselling, Student Equity and Access, Student Wellbeing and our SLAM team. If you need to contact these services, please contact by calling 1300 635 276 or email:

If you must attend campus, libraries will be open at:

Preston, Epping and Fairfield
8.30am - 5.00pm (Monday to Friday) 

Heidelberg
8.15am - 5.00pm (Monday and Wednesday only)

Prahran
8.30am - 5.00pm (Tuesday and Thursday only)

Student Hub will be open at Preston 8.30am-5.00pm (Monday to Friday).

Melbourne Polytechnic is committed to supporting the wellbeing of our students. You can access our free and confidential counselling service whenever you need. Our counsellors are highly qualified and experienced in supporting people with a variety of issues.

We all have to work through our problems at various stages in our lives. Talking to someone can help you overcome or better deal with your issue so you can get on with enjoying life and your studies again.

When should I see a counsellor?

Whenever you decide that you are ready. It is your decision to share your personal challenges to a trained professional. The first session can be just about getting to know the counsellor’s work and setting up a goal on what you would like to work on.

Some appointments can be a one-off, and the counsellor would ask the student if they would like a follow-up session to check on progress.

Sometimes problems creep up and it’s difficult to know what to do. You may find it difficult to talk to your friends or family about it. In these situations, talking to a counsellor is highly beneficial. If you're beginning to feel stuck, uncertain, worried, or have any other personal issue you want to discuss with an impartial and supportive professional, you can make a free appointment to see our counsellors.

Personal issues

Our counsellors can help with personal issues such as study stress, family and relationship problems, grief and loss, feeling homesick, loneliness, advice about making an important decision and much more.

Careers and job search support

As our students, you may seek career advice and support from our Skills and Jobs Centre to get assistance for resume or writing your response to key selection criteria.

While you are still a student with us, our counsellors can provide additional support for your mental health as you plan and apply for job vacancies. We can help validate the stress you may be experiencing and provide you with support in managing your anxiety or response to the interview or application outcome.

How can I make an appointment?

You can make an appointment by calling the Student Hub on 1300 635 276 or through the online request form (Please note that these are request forms, someone from the support teams will attempt to contact you within 2-3 working days.)

Counsellors are available on Preston, Fairfield, Prahran, Heidelberg, Epping and Greensborough campus on certain day(s) of the week. Collingwood students and students at the training centres may require alternative arrangements with us. However, students can also consider requesting for telephone or video call from the counsellor.

Discrimination, harassment and bullying

At Melbourne Polytechnic, we are committed to providing you with a safe and inclusive environment. We take incidents of discrimination, harassment and bullying very seriously. If you have been impacted by these issues, please get in touch and we’ll provide you with support and advice. Alternatively, you can find information and advice here.

Feedback

If you have a particular concern, we have processes to address your feedback and complaints in a responsible and respectful manner. You can find information and advice about providing feedback on our Feedback page.

Lifeline - 13 11 14
24 hours a day, 7 days a week
Free and confidential telephone counselling crisis line and referral service

Kids Helpline - 1800 55 1800
24 hours a day, 7 days a week
Free and confidential telephone counselling crisis line and referral service
For young people aged 12 and 25 years

SuicideLine - 1300 651 251
24 hours a day, 7 days a week
Free and confidential telephone counselling crisis line and referral service

BeyondBlue - 1300 22 46 36
24 hours a day, 7 days a week
Free and confidential telephone counselling crisis line and referral service
Information on depression, anxiety, bipolar disorder, postnatal depression and related substance-misuse disorders

SANE Helpline - 1800 18 72 63
Monday to Friday, 9am-5pm
Helpline for people affected by mental illness