Sarah Edmonds was working in the financial services industry, but wasn't satisfied with her career.
An interest in medicine led her to complete Melbourne Polytechnic's Certificate III in Business Administration (Medical). She was delighted when the medical centre where she completed her work placement offered her a job as a medical receptionist.
Sarah Edmonds completed the Melbourne Polytechnic Certificate III in Business Administration (Medical) halfway through 2011 and is now working at a local clinic.
After finishing school Sarah Edmonds completed an Advanced Diploma of Business (Legal Services) and ended up working in financial services in mortgage broking. It wasn't what she was interested in and she decided she needed a change of direction.
"I remember seeing the receptionists at my local medical centre and thinking, ''They seem really happy". I've always had an interest in medicine, it's sort of ingrained in my family – my mum and my sister are both nurses." A friend suggested further study in medical administration and after some research, Sarah enrolled at Melbourne Polytechnic. "It was the only institution that offered that kind of thing in the Northern Metropolitan region."
The six month course covered all areas of medical administration – including creating and managing medical paperwork, customer service and ethics – and offered a practical placement.
Sarah organised her placement at a medical centre in Ivanhoe and enjoyed her time working there. When she was due to finish, the Practice Manager offered her a part-time job as a Medical Receptionist. She now works four days a week manning the front desk and phone, digitising medical records and helping out with other administrative tasks such as the finances.
"In my job I've used what I learnt from the course, particularly using medical terminology and writing simple documents using Microsoft Word. I'm always writing letters to patients and I use templates, the same documents over and over again, so the course has really helped with managing that."
"Learning about customer service was also helpful because it gets really busy in the medical centre sometimes. You need to stay calm and polite."
"In my role at the moment I help the Practice Manager keep the centre running smoothly. When you book in patients you have to plan ahead for emergencies and for patients who may take longer with their doctor. I'm getting more and more confident in my work all the time."
Certificate III in Business Administration (Medical)