Your feedback, comments and compliments are highly valued by us – we listen to you, in order to improve the student experience.
In so many cases, issues and complaints can be resolved at an informal level. Talk to the person involved first instance. You’ll be surprised at how a misunderstanding can be easily resolved. However, you can lodge a formal complaint, and we’ll get back to you within 10 working days. You can either lodge this online, or complete a paper form (pick one up from any campus library, student services office, information desk or head of school). Lodge complaints online – Online Complaints Form.
If you have a complaint, please try to address your issue through our internal processes, outlined in the Student Complaints Policy and Procedure. You can also get assistance from the following sources:
- Teaching staff can provide information about the Student Complaints Policy and Procedure
- Student Services can give you information and advice about the complaints process
- Counsellors can offer confidential emotional support (our counsellors do not provide legal advice)
- You can have a third-party support person. This can be a representative from Student Services, a friend or family member to accompany you to any meetings (however, this people does not act as an advocate)
Make a Suggestion or Pay a Compliment
We love hearing from you, so if you have a suggestion or would like to pay us a compliment:
All parties are entitled to confidentiality in a complaints process, and it is vital you do not publically name the person you have a complaint again. Consult the information in our Student Complaints Policy and Procedure.
If you have a complaint that involves sexual harassment or complaints involving equal opportunity issues (including harassment and bullying) please refer to our Student Equal Opportunity and Valuing Diversity Policy, you can also access our policies online here: Rules & Policies.
Complaints about harassment or discrimination
Victorian Equal Opportunity and Human Rights Commission
Level 3, 204 Lygon Street, Carlton 3053
1300 891 848
Human Rights and Equal Opportunity Commission, HREOC (Federal)
1300 656 419
Complaints about internal policies or procedures
1800 806 314
Complaints in relation to VET FEE-HELP assistance for TAFE students
Administrative Appeals Tribunal (AAT)
1300 366 700
Maintained by Web Developer and Administrator, M&CC.
Last Modified: October 26, 2016