Current Students

Feedback and Complaints

banner-youth-unit

Your feedback, comments and compliments are highly valued by us – we listen to you, in order to improve the student experience.

In so many cases, issues and complaints can be resolved at an informal level. Talk to the person involved first instance. You’ll be surprised at how a misunderstanding can be easily resolved. However, you can lodge a formal complaint, and we’ll get back to you within 10 working days. You can either lodge this online, or complete a paper form (pick one up from any campus library, student services office, information desk or head of school). Lodge complaints online – Online Complaints Form.

External Review

If you have a complaint, please try to address your issue through our internal processes, outlined in the Student Complaints Policy and Procedure. You can also get assistance from the following sources:

  • Teaching staff can provide information about the Student Complaints Policy and Procedure
  • Student Services can give you information and advice about the complaints process
  • Counsellors can offer confidential emotional support (our counsellors do not provide legal advice)
  • You can have a third-party support person. This can be a representative from Student Services, a friend or family member to accompany you to any meetings (however, this people does not act as an advocate)

Make a Suggestion or Pay a Compliment

We love hearing from you, so if you have a suggestion or would like to pay us a compliment:

Confidentiality

All parties are entitled to confidentiality in a complaints process, and it is vital you do not publically name the person you have a complaint again. Consult the information in our Student Complaints Policy and Procedure.

If you have a complaint that involves sexual harassment or complaints involving equal opportunity issues (including harassment and bullying) please refer to our Student Equal Opportunity and Valuing Diversity Policy, you can also access our policies online here: Rules & Policies.

Issue External Agency

Complaints about harassment or discrimination

Victorian Equal Opportunity and Human Rights Commission

Level 3, 204 Lygon Street, Carlton 3053

ua.vo1480934216g.civ1480934216.crho1480934216ev@st1480934216nialp1480934216moc1480934216

1300 891 848

Human Rights and Equal Opportunity Commission, HREOC (Federal)
GPO Box 5218, Sydney 2001
ua.vo1480934216g.sth1480934216girna1480934216muh@s1480934216tnial1480934216pmocw1480934216en1480934216

1300 656 419

Complaints about internal policies or procedures

Ombudsman Victoria
Level 1,
459 Collins Street
Melbourne 3000

1800 806 314

Complaints in relation to VET FEE-HELP assistance for TAFE students

Administrative Appeals Tribunal (AAT)
Level 16 HWT Tower
Southgate
40 City Road
Southbank Vic 3006

ua.vo1480934216g.taa1480934216@yrts1480934216iger.1480934216enruo1480934216blem1480934216

1300 366 700

 



Related Downloads

Maintained by Web Developer and Administrator, M&CC.
Last Modified: October 26, 2016