Use this Melbourne Polytechnic International Student Quick Help Guide to find the right contact and the next step.
Go to the Student Services and Support page for more student support.
The Student Hub is your main place to get help with student enquiries and support services.
IT Support is available to help you access systems, set up your account, and resolve technical issues.
Find term start dates, holidays, results release dates and letter of completion dates in the Academic Calendars.
All new international students must attend both:
Your course department will contact you with details of your Course Orientation’s date, time and location.
You can find contact details for your course department or teachers through:
We have discontinued our partnership with the Department of Transport’s ISTP program and it is no longer available.
For international student tuition payment enquiries, including receipts, payment plans, extensions, and amounts.
For enquiries related to academic transcripts, letters of completion, and student enrolment confirmation, contact the Student Hub:
To request a letter confirming a scheduled course break, contact:
Access our Learning Support service for study skills and help with assignments.
Get free online study help 24/7 with the Studiosity service.
Changing your study load means studying fewer or more subjects than normal. This can affect your student visa, so you must speak with Compliance and your Course Department.
For changes to your study load (studying fewer or more subjects than normal):
For deferral, leave of absence, withdrawal, course change or visa matters:
Get career advice, job‑search help, and employability support from the Skills and Jobs Centre
After you finish your course, you can receive a Letter of Completion for your visa, graduation, or further study.
Results are released on dates published in the Academic Calendar. Once available, they can be viewed via the Student Portal under My Study > My Info and Results.
For graduation information and ceremony details
For information about the international student internship program:
For information on accommodation options, costs, and support services available for students living in Melbourne, see the Accommodation page.
If you are experiencing financial difficulties:
For employment and accommodation issues, Study Melbourne provides external support services.
Study Melbourne is an external service and is not affiliated with Melbourne Polytechnic.
For other legal support services visit the Federation of Community Legal Centres website.
You must use a Melbourne Polytechnic desktop computer to print. Desktop computers and printers are available in computer labs at all campus libraries.
Library locations can be found on campus maps via the campus pages or the Melbourne Polytechnic Library website.
Gym access to Preston Fitness Centre is available at Preston Campus Building F, Level 1 (ground floor).
To join or to find out more, email prestonfitnesscentre@melbournepolytechnic.edu.au.
You can submit your feedback, complaints and compliments through the online form or visit the Feedback and Complaints page for more information.
Course department contact details are available in the Student Portal under My Study > Contact Course Department.
If you are unsure who to contact, contact the Student Hub.