This is for Diploma, Advanced Diploma, Bachelor, Associate Degree, Graduate Certificate, Graduate Diploma and Master qualifications.
For Certificate I, Certificate II, Certificate III and Certificate IV qualifications, see Applying for Special Circumstances Refunds (Certificate I-IV).
You may only apply for remission/re-credit of a FEE-HELP debt if you withdraw from your unit of study after the census date or you have not completed the unit of study requirements. You cannot apply for a remission/re-credit for a unit of study that you have successfully completed. Applications must be submitted within 12 months after the day you advised Melbourne Polytechnic of your intention to withdraw.
Under the Commonwealth Legislation, an application for re-credit of a FEE-HELP is considered on the basis of special circumstances that:
To apply for Special Circumstances you must provide:
Circumstances could be considered beyond your control if a situation occurs that a reasonable person would consider is not due to your action or inaction, either direct or indirect, and for which you are not responsible.
Circumstances that make it impracticable to complete the requirements for a unit of study or course may include:
NOTES: Special Circumstances do not include:
Where the application is submitted for some but not all subjects for the applicable time period covered in your application, your personal statement and supporting documentation must clearly state why you were unable to study the subjects covered by this application but you are able to study the subjects not covered by this application.
Special circumstances that do not make full impact until on or after the census date
Circumstances could be considered not to make their full impact until on or after the census date for a Unit of study if the circumstances occurred:
The documentation you provide in support of proving that special circumstances affected your study must come from at least one independent source or authority, dated and signed, that clearly:
For example, supporting documentation may include:
An application for a remission or a re-credit must be made, in writing:
NOTE: A lack of knowledge or understanding of requirements for applying for a re-credit of debt is not a valid reason for applying outside of these timeframes. These dates are prescribed by Government guidelines and applications outside these dates may not be considered.
The Secretary may re-credit a student's FEE-HELP balance in relation to circumstances if a course provider:
You may wish to approach Student Services on your campus for advice and help to prepare your application or request for review. This service is free and confidential.
Melbourne Polytechnic considers an application within 15 working days of receipt. Melbourne Polytechnic will notify you of its decision and the reasons for making the decision within 28 days of receipt.
Melbourne Polytechnic will also advise you of your right for a review of the decision if you are dissatisfied with the outcome. The time limit for applying for a review of a decision is 28 days from the day you first received notice of the decision. You are taken to have received notice of the decision one day after the date on the notice of decision and the 28 days timeframe begins on this day.
The time limit for applying for a reconsideration of a decision is 28 days from the day the applicant first received notice of the decision from Melbourne Polytechnic. You must state the reasons why you are applying for a reconsideration of a decision.
You will receive acknowledgement of the request for a reconsideration and Melbourne Polytechnic will write to you within 28 days of receiving your request to reconsider your application advising of the outcome.
In the event you are dissatisfied with the review outcome from Melbourne Polytechnic you may lodge an appeal with the Administrative Appeals Tribunal (AAT) for a reconsideration of Melbourne Polytechnic’s decision.