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What is an Administrative Professional?

A pile of paperwork sitting on a desk next to a calculator
A good administrative professional should be able to prioritise tasks, manage their time efficiently, and keep track of multiple projects simultaneously.

Administrative professionals are an essential part of any business. They provide administrative support to an organisation or business, keeping things running smoothly and ensuring that the day-to-day operations of the company are well organised.

The wide range of duties for an Administrative Professional includes effectively managing correspondence, scheduling meetings, maintaining records, preparing reports, handling business communications, and managing databases.

The responsibilities of an administrative professional can vary depending on the size and type of organisation they work for. They can work in a variety of industries, such as healthcare, finance, education, and government.

Of course, to be an effective administrative assistant, there are certain skills that are necessary.

In this blog, we will explore the administrative skills required to succeed in this role and career path.

What are the required skills for Administrative Professionals?

There are plenty of diverse skills required to be a successful Administrative Professional. We’ve listed a few here:

Organisational Skills

Administrative professionals manage a wide range of tasks and ensure that everything runs smoothly.

Administrative duties include scheduling appointments and meetings, and keeping track of deadlines. To do this, they need to have excellent organisational skills to ensure that everything is completed on time and that nothing falls through the cracks.

A good administrative professional should be able to prioritise tasks, manage their time efficiently, and keep track of multiple projects simultaneously. 

Communication Skills

Verbal and written communication skills are essential for administrative professionals as they are responsible for managing all incoming and outgoing correspondence. This can include sending letters, emails, faxes, and answering phone calls.

They must be able to convey information clearly and effectively — both verbally and in writing
— across different levels of the organisation, from executives to clients. This can help build strong working relationships with colleagues and clients, which is crucial for the success of any business.

Attention to Detail

Another critical skill that administrative professionals need to have is attention to detail.

Administrative professionals are responsible for handling a wide variety of tasks, many of which require a high level of accuracy as they may need to proofread documents, manage financial records, or coordinate events.

They must be meticulous, able to catch errors and mistakes, and have a methodical approach to their work. Strong attention to detail is crucial to ensuring that everything is completed accurately and that errors are avoided.

Technology Skills

In today's business world, technology plays a significant role in every aspect of operations.

Administrative professionals must be comfortable with technology and be able to use it to their advantage. They need to be proficient in using software such as Microsoft Office programs and database software, as well as project management tools, communication tools and other business software programs.

They should be able to troubleshoot problems and have the ability to adapt to new technologies as they emerge.

Problem-Solving Skills

Administrative professionals often face challenges and problems that require quick thinking and problem-solving skills. They need to be able to think on their feet to assess these situations, identify issues, and come up with solutions to solve problems quickly and effectively.

This requires a combination of critical thinking, analytical skills, and creativity.

Interpersonal Skills

Interpersonal skills are also important in administrative roles.

Administrative professionals need to be able to work effectively with a wide range of people and be able to handle conflict and challenging situations. This requires the ability to be patient, empathetic, and understanding.

Interpersonal skills are also essential for building strong working relationships with colleagues and clients.

Flexibility and Adaptability

Administrative professionals also need to be flexible and adaptable.

They often work in a fast-paced environment where priorities can shift quickly. They need to be able to adapt to changing situations and be able to work effectively under pressure. This requires the ability to be flexible and adaptable, and to have a positive attitude even when faced with challenges.

Time Management Skills

Administrative tasks also require time management skills. Administrative assistants need to manage their time effectively to ensure that they meet deadlines and complete tasks on time.

This requires the ability to plan, prioritise, and schedule tasks effectively. Time management skills also help administrative professionals work efficiently, which is crucial in a fast-paced work environment.

Administrative professionals play a crucial role in the day-to-day operations of any business. To succeed in this role, they need to possess various skills, including excellent organisation, communication, attention to detail, technical knowledge, problem-solving, flexibility, and time management.

These skills enable them to manage various tasks, prioritise and meet deadlines, handle conflicts, adapt to new technologies and changing situations, and work efficiently in a fast-paced environment. Having these skills can make administrative professionals invaluable assets to any organisation.


Study Administration at Melbourne Polytechnic and enhance your career opportunities in a variety of sectors.

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