Personalised for LOCAL students.
Local student means; you are an Australian citizen or permanent resident, a New Zealand citizen or a permanent humanitarian visa holder.
Personalised for INTERNATIONAL students.
International student means; you are not an Australian citizen or permanent resident, a New Zealand citizen or a permanent humanitarian visa holder.

Certificate III in Business Medical Administration

Code: BSB30120

Sorry, this course is not available for international students.

If you are a local student you may be eligible.

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18 weeks full time

Next Intake

February, July

Next Intake


Learn essential skills to become job-ready

Our Certificate III in Business BSB30120 (Medical Administration) will prepare you with practical skills and knowledge to work within a Medical workplace setting and across a variety of Business Services job roles.

In the Certificate III in Business BSB30120 you will learn:

  • Medical terminology
  • Administrative skills to work within in a medical environment
  • How to process medical accounts and manage patient records using medical software
  • Critical thinking skills in the workplace to make informed decisions
  • Effective communication skills
  • Inclusive work practices
  • Workplace safety and personal well-being in the workplace
  • Skills to manage and prioritise your work
  • How to produce a range of business correspondence, using various computer applications, operations and functions
  • Business writing skills.

Career Pathways

Where will the Certificate III in Business - Medical Administration BSB30120 take me?

When you successfully complete the course, you will have the essential skills and knowledge to gain employment as an administrative assistant within a broad range of industries.
  • Computer Clerk
  • Medical Secretary
  • Ward Clerk
  • Administrative Assistant
  • Customer Service Representative
  • Personal Assistant
  • Medical Receptionist

Study Pathways

Successful completion will enable you to enrol in further study such as a Certificate IV in Business BSB40120 (not currently offered at Melbouren Polytechnic).
It's not only that I'm telling [my kids] “Come on, you got to do your study”. I'm doing it as well. I'm not just telling you what to do. They can see that.
Sandi Tun
Business Administration Graduate
Portrait of student Sandi Tun

Course Details

Delivery methods

Classes are conducted mainly face to face, as blended delivery.

Assessments are managed with Moodle, the online Learning Management System.

How you will study

Each course has a dedicated learning method that is designed to let you thrive in your studies.

On-campus / Virtual classroom

A blend of both face-to-face and virtual learning with scheduled classes taking place on-campus and in virtual classrooms.

Class Schedule

Full time study. Three days per week, 9.30am - 5.30pm.

Assessment Methods

Assessment methods consist of: observation, written, portfolio & verbal.

Engagement occurs via Moodle activities including collaborative tasks and individual project work, Moodle forums, direct feedback via Moodle, Zoom, emails or phone.

Units of Study

The hours displayed are nominal, actual classroom hours delivered may differ. Please contact us for the latest student contact hours information.

Code Subject Elective Hours
BSBCRT311 Apply critical thinking skills in a team environment Core 40
BSBMED301 Interpret and apply medical terminology appropriately Elective 60
BSBMED302 Prepare and process medical accounts Elective 30
BSBMED303 Maintain patient records Elective 20
BSBMED305 Apply the principles of confidentiality, privacy and security within the medical environment Elective 20
BSBPEF201 Support personal wellbeing in the workplace Core 50
BSBPEF301 Organise personal work priorities Elective 30
BSBSUS211 Participate in sustainable work practices Core 20
BSBTEC301 Design and produce business documents Elective 80
BSBTWK301 Use inclusive work practices Core 30
BSBWHS311 Assist with maintaining workplace safety Core 40
BSBWRT311 Write simple documents Elective 30
BSBXCM301 Engage in workplace communication Core 40

Attend an Information Session

Our information sessions will give you an in-depth look at your chosen area of study and answer your questions about your course.

Fees & Costs

Tuition Fees
Concession Government subsidised fee Non-subsidised fee
Tuition fee $710 $3550 $5550
Materials fee $0 $0 $0
Maximum annual amenities $175 $250 $250
Total payable $885 $3800 $5800
Per year $
Per semester $

The student tuition fees as published are subject to change given individual circumstances at enrolment.

Displayed course fees are indicative only. There are many variables that impact the total amount of your full course costs including qualification for government subsidies, concessions or recognition of prior learning. Tuition fees do not include the cost of student amenities or material costs.

This training is delivered with Victorian and Commonwealth Government funding. Contact us to find out if you’re eligible for a Government subsidy.

Melbourne Polytechnic offers a range of payment options to help you pay your tuition fees, so you can get on with your studies.

Fees displayed are effective for new applications received on or after 1 November 2021. Tuition fees do not include textbooks, course materials or overseas student health insurance and visa fees.

After initial deposit, international students are able to pay tuition fees in installments, four times per year.

For more detailed information please read the International Student Fees.

Fees explained

The fees for those ineligible for a government-funded enrolment. 

Check your eligibility here.

The cost of tuition for those eligible for government funding.

Check your eligibility here.

Concession fees are charged at 20 per cent of the standard fees for enrolments in Certificate I to IV courses. To be eligible students must meet Skills First eligibility criteria and present a valid:

  • Commonwealth Health Care card, or
  • Pensioner Concession card, or
  • Any dependent spouse or dependent child of one of the above cardholders, or
  • Veterans Gold card.

The following groups are eligible for concession fees from Certificate I to Advanced Diploma level:

  • Aboriginal and Torres Strait Islander students
  • Asylum Seekers and victims of human trafficking

Additional expenses

The Student Services and Amenities Fee is charged at forty cents (40 cents) per student contact hour and is capped over a twelve (12) month period, effective from the enrolment date, to:

  • $250 for full fee-paying students; and
  • $175 for concession-paying students studying Certificate I, II, III, or IV.

Amenities fees are used to improve non-academic services including libraries, counselling services, student support, and recreational activities.


There are no formal requirements for entry to this course.

You will need access to:

  • Computer: Laptop or desktop computer with working speakers or headphone points
  • Internet: High-speed internet such as broadband
  • Windows: Operating system – Windows 8 or above
  • Internet Browser: Google Chrome, Firefox or Microsoft Edge
  • MAC: Must have access to MS Office Operating system – OS 2012 or above
  • Software: Flash, Adobe Reader or Microsoft Word

Next Steps

We're really excited for you to join the Melbourne Polytechnic community and we look forward to supporting you on your education journey.

The first step to enrolling is completing the application short form from the Apply Now page.

You'll then receive a link to complete a few more personal details.

It is a mandatory government requirement for all prospective students to complete an online literacy and numeracy assessment.

Once you are ready to enrol, you will be invited to attend our Skills and Job Centre, or come to campus to complete your enrolment in person.

For certificate-level courses, you can pay by weekly or fortnightly direct debit using our Tuition Payment Plan. Read more about Tuition Payments Plans here.

If you need assistance with your application and the next steps, you can contact one of our Education and Course Advisors on 1300 635 276 or follow a step-by-step guide to enrolling for vocational education local students.

Recognising Organisations

Nationally Recognised Training

Nationally Recognised Training This course is government accredited and has national recognition.

You are currently looking at information for local students

Local student means; you are an Australian citizen or permanent resident, a New Zealand citizen or a permanent humanitarian visa holder.