Latest News

New Employment Services Program at NMIT

26 Mar 2013

Traditionally, the recruitment industry was a dynamic business with a high staff turnover and a lack of specific, formal qualifications of its personnel.

Recruitment staff were sometimes university graduates with business degrees or other human services qualifications. At the same time, there were people working in the industry without any qualifications who had simply worked their way up through experience on the job. Employment services' staff working in government agencies and specialist services such as disability services, were also without an accredited national qualification.

Now, a new nationally accredited qualification in the Business Services Training Package has been introduced to meet the increased need for professional qualifications in the recruitment and employment services industries.

Certificate IV in Business (Employment Services), offered at Northern Melbourne Institute of TAFE (NMIT), is a five-month course designed for people either working in the recruitment industry who want to upgrade their skills and obtain a formal qualification or for people wishing to enter the industry and embark on a new career.

The vocational course, at NMIT's Preston campus, is delivered in the evenings, with a focus on both theory and practice to provide students with knowledge and skills for the industry.

For those people already working in the industry, current skills and knowledge are assessed with credits available in the course for the Recognition of Current Competencies and/or Recognition of Prior Learning.

'The Certificate course develops knowledge, understanding and skills for those people who provide a range of services to client organizations and employment candidates, in private, government contracted employment agencies and specialist employment services area,' NMIT Business Enterprise Centre Industry Consultant and Trainer Gail Fernando said.

The Certificate is delivered at NMIT using a clustered approach of the 10 required units as follows:

• Recruitment and Selection Units which include developing and implementing strategies to source and assess candidates and recruiting and selecting personnel

• Candidate Management Unit which includes providing employment management services to candidates

• Client Management Units which include developing and implementing business development strategies to expand client base, managing the recruitment process for client organisations, establishing business networks and undertaking marketing activities and

• Customer Service Units including addressing customer needs and managing effective workplace relationships.

Writing complex business documents is part of the Certificate course.

NMIT also offers the course via flexible delivery for those people who cannot access the part-time, evening classes.

'The course is highly specialised for employment services with simulated practical, work-based projects that relate directly to the jobs performed,' Gail added.



Media enquiries should be directed to the NMIT Communications Officer, James Gardener, on (03) 92691579, 0413 483 182 or

NMIT (Northern Melbourne Institute of TAFE) - Situated on seven campuses and six training centres throughout Melbourne's north, NMIT delivers vocational training, higher education and lifelong learning capabilities for a global workforce. NMIT forges partnerships with community, industry and government to produce practical, solution orientated graduates capable of making meaningful contributions to their chosen field of endeavour.