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Librarians Lauded for Student Satisfaction

08 Nov 2013

NMIT’s library staff have set themselves apart in Insync’s Client Satisfaction Benchmarking survey.

The survey, which is carried out every second year, compares the level of student and staff satisfaction with library resources and engagement across the institute. The libraries of 32 universities and two TAFEs around Australia participated in this year’s survey.

The results of the survey were presented to NMIT CEO, Andrew Giddy, and other key stakeholders by Michael Samarchi from Insync Surveys on Wednesday 23 October.

NMIT’s library staff scored in the top 25% in library satisfaction, with other standout scores in Computer Access and Access to Study Areas. The high correlation between services that students deemed to be important and services thought to be performed well is testament to the library’s commitment to improvement and overall high level of service.

The study also looked at how NMIT students use the library, with most students using the study areas, the computers and to find library resources. There was also research into how students use their personal devices such as laptops and tablets.

The latest results mark an improvement from the previous survey which was taken in 2011. The institute has now taken part in the survey three times, once in each of 2009, 2011 and 2013 with continual improvement from each one.

Since NMIT’s participation in the Insync survey, the Library has introduced a number of changes to assist students. These improvements include a 68% increase in computer workstations, the development of the Library Research Skills databank and the introduction of the Rover programme.

The Rover programme, introduced at the beginning of 2012, engages students in the library at the beginning of each semester with roving assistants. The roving assistants are equipped with iPads and assist students with finding library resources, Portal log-ins, accessing their student email accounts and using NMIT’s WiFi network.

The Insync survey was carried out across all NMIT campuses over a two week period. The survey polled 1785 students.

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