Jobs@Melbourne Polytechnic

Course Enquiry Centre Team Leader

Position Number: 1808
Applications Close: 13 Sep 2013

Full- Time (38 hours per week)
Friendly & supportive team environment

About the role

NMIT is seeking to appoint an innovative, qualified and motivated individual to fill the position of Course Enquiry Centre Team Leader. You will be a hardworking and enthusiastic professional with excellent subject knowledge.
Your primary objectives will be:
Oversee the daily operations of the Course Enquiries Centre (CEC) to ensure that all course enquiries received by the CEC are responded to in a timely, professional and friendly manner.

About You

The successful applicant will be a hardworking and enthusiastic professional with:
  • Appropriate tertiary qualification or relevant experience (including team leadership) in a field related to the position.
  • Experience in, and a commitment to, quality customer service within a large organisation, preferably in the tertiary educational sector.
  • Experience in phone queue systems and customer relationships management systems (including data entry and reporting from a customer database).
  • Demonstrated ability to work autonomously and lead a team within a high pressure, constantly changing environment where meeting deadlines is a clear priority.
For a full list of the key selection criteria please refer to the position description.


The salary will be in the range of $65,594 - 68,806 (AO8.1 - AO8.3) per annum.


To be eligible to apply you must either:

a) be an Australian Citizen or
b) provide evidence which substantiates your entitlement to work in Australia

Applicants must address the key selection criteria contained within the position description. You will not be shortlisted if you fail to address the key selection criteria in your application.


Please download a copy of the Position Description below. Read the Position Description carefully before beginning your application.

Download the Application Form fill in the required fields including the Key Selection Criteria as outlined in the position description and save the completed form on your desktop.

Forward the completed Application Form together with a copy of your current Resume and email to ua.ud1501059024e.tim1501059024n@sbo1501059024j1501059024. Make sure you include the job title and the job reference number in your covering email.


To download the forms below you will need Adobe Acrobat 9.0 Pro. If you are experiencing any difficulties in submitting your application, please contact the Human Resources Department on 03 9269 1266.

Related Downloads