Jobs@Melbourne Polytechnic

Client Services Officer

Position Number: 1790
Applications Close: 20 Jul 2013

Full-time (38 hours per week)
Friendly & supportive team environment

About the role

NMIT is seeking to appoint an innovative, qualified and motivated individual to fill the position of Client Services Officer. You will be a hardworking and enthusiastic professional with excellent subject knowledge.

Your primary objectives will be:

Ensure a quality client experience at Information Desks at any campus by delivering a professional and informed service.
Provide an accurate, efficient and effective student records service to meet the information needs of students, management and staff and external stakeholders.

About you

The successful applicant will be a hardworking and enthusiastic professional with:

  • Demonstrated proficiency in information technologies and robust cash management skills preferably in an educational environment.
  • Demonstrated ability and commitment to the provision of high level customer service and have an understanding of, and empathy for, the needs of customers at all levels and across all cultures.
  • Demonstrated commitment to teamwork and the capacity to create a positive work environment and effectively operate as a member of a multi-campus customer service team.
  • Highly developed communication skills (written and verbal), with the ability to be clear and concise in the dissemination of information and advice.

For a complete list of the key selection criteria please refer to the position description.

A Working With Children Check will be required for this position


The salary will be in the range of $43,112 - $45,648 (AO4.1 - AO4.4) per annum



To be eligible to apply you must either:

a) be an Australian Citizen or
b) provide evidence which substantiates your entitlement to work in Australia

Applicants must address the key selection criteria contained within the position description. You will not be shortlisted if you fail to address the key selection criteria in your application.


Please download a copy of the Position Description below. Read the Position Description carefully before beginning your application.

Download the Application Form fill in the required fields including the Key Selection Criteria as outlined in the position description and save the completed form on your desktop.

Forward the completed Application Form together with a copy of your current Resume and email to Make sure you include the job title and the job reference number in your covering email.


To download the forms below you will need Adobe Acrobat 9.0 Pro. If you are experiencing any difficulties in submitting your application, please contact the Human Resources Department on 03 9269 1266.

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