Refunds, cancellations, transfers and remarks


Refunds, transfers, cancellations and enquiries on results (remarks) are carried out at the IELTS Preston Office.

There is no IELTS office at the Collingwood campus.

If you cancel or transfer within 5 weeks prior to the test date, you will not receive a refund. You must also make a new booking and pay its test fee.


Free cancellations can be made five weeks and more prior to the test date. To apply, complete a Request for Refund/Test Date Transfer Form and if your score changes you will be refunded your test fee (minus a cancellation fee ) by cheque to your postal address.


If you wish to transfer to another test date you must complete a Request for Refund/Test Date Transfer Form. An administration fee may apply.


If you require a remark of your test results you need to complete a Enquiry on Results Form within 4 weeks of obtaining results. Your original test report form must be attached to this application. The remark fee is $176.00​and takes an average of 4-6 weeks for the results to be remarked and resupplied.

Maintained by Web Developer and Administrator, M&CC.
Last Modified: January 27, 2016