Frequently Asked Questions

What level of English do I need to take the IELTS Test?

IELTS tests are designed to assess candidates' level from beginner through to advanced. However, the test itself is aimed at candidates with an Intermediate and above level.

How long is the test score valid?

IELTS test results are valid for two years only. However with some sub visa’s, the Immigration Department may accept your IELTS results for a third year. Please note that after two years, the IELTS office will no longer be able to issue test report forms.

Do I have to study at an English language school before I take IELTS?

No. However, to get your best possible score, you may consider taking an IELTS Preparation Class which will familiarise you with the types of questions you will get on the test. Melbourne Polytechnic offers a number of IELTS Preparation courses.

What age must I be to sit the IELTS test?

IELTS is not recommended for candidates under the age of 16.

Is there a difference between an Academic and a General Training test?

YES. The academic and the non-academic General Training test contain different content, and are taken for different reasons such as immigration, education or employment.

It is your responsibility yo ensure you have selected the correct test module. If you are unsure, you should check with the organisation who has asked you to take the test to determine what their requirements are.

Please look at the IELTS website for an explanation of the differences between Academic and General Training versions.

Is the IELTS test completed in one day?

At Melbourne Polytechnic all four test components will be conducted on the same day.

The Writing, Reading and Listening tests are held between 09:00 and 12:30. You must arrive at the centre by 08:00 on the test day to register.

Speaking interviews are held between 13:00 and 17:00 on the same day. However, at times the speaking tests may be held on a week day either before or after the Saturday test due to a higher volume of IELTS bookings.

Is there 10 minutes at the end of the Reading test to transfer answers to the Answer Sheet?

NO. The Reading Test is one hour and you must write all your answers on the Answer Sheet in this hour.

Can I write on the Test Question Papers?

YES. The Examiners do not see your Test Questions Papers, so you can make any notes that you like.

I don’t have a passport; can I use my driver’s licence?

At the time of booking as well on test day, all candidates must have an original and valid passport. It is the only acceptable form of identification for IELTS. If you do not have a valid passport, please contact the IELTS office for further information.

What should I take on Test Day?

  • Passport: Only original and current passports are accepted.
  • Confirmation Letter – All confirmation letters will be emailed 2 – 3 days before your test. Ensure you check your inbox, junk mail or spam folder. If you have not received an email, please contact our office before no later than 4:00 pm Friday (one day before your test).
  • Pencils, Eraser, Pencil sharpener, Clear bottle of water

What can the candidate bring into the examination room?

Only passport, pens, pencils and erasers. Correction fluid must not be used. You must leave anything which you do not need, or which is not allowed, either outside the examination room, or as instructed by the supervisor. Mobile phones and pagers must be switched off and placed with personal belongings in the area designated by the supervisor. Any candidate who does not switch off their phone/pager, or who retains one in their possession, will be disqualified.

When will my results come out?

The IELTS test report form is issued to candidates on the 13th day after the test date. No results can be given over the telephone, by fax or email.

Results can be collected from the IELTS office on the 13th day before 14:00. If results are not collected before 14:00, they will be posted to the address provided upon booking online.

If you want to collect your results in person, please request this on test day (before your speaking interview) or e-mail ua.ud1477396961e.cin1477396961hcety1477396961lopen1477396961ruobl1477396961em@se1477396961iriuq1477396961nestl1477396961ei1477396961. Please include your full name, test date and venue, passport number and candidate number.

Results will only be held at the IELTS office for a period of four weeks. If not collected within that time, they will be automatically posted.

Can I preview my results ONLINE?

A preview of your results will appear online on the 13th calendar day after the test date. To view your results, select the 'IELTS Preview your test results' icon on this website.
Please Note: The preview of IELTS test results will start at 5pm Australian Eastern Standard time (AEST) on the 13th day after the test. The preview of results is gradually rolled out over 24 hours. 
If you require your hard copy of the result form, you must collect it from the centre before 2 pm on the 13th day.

What happens if a candidate loses their Test Result Form?

Candidates are only issued one copy of their test result form. You will not be issued with another copy if you misplace damage or lose your test result form. However; within the two year validity of your test date, candidates are able to apply for up to 5 additional copies of their original certificate where you sat the test with. These Test Report Forms will NOT be sent to you, but can be sent to universities, embassies, consulates etc.

DIAC no longer accept original test report forms, they only require your test report form number. This can be found on your original copy at the bottom of the result sheet.

Please note: no copies will be sent to migration agents or lawyers.

How do I arrange for Test Report Forms to be forwarded to Universities, Consulates etc.?

For additional copies of your test report form you must complete the 'Request for Additional Test Report Form' form. This form is available from the Melbourne Polytechnic IELTS office or can be downloaded from our website under ‘IELTS Forms'

Melbourne Polytechnic uses standard delivery when posting test report forms within Australia. If you want to use a registered envelope, you must supply the envelope when you submit your ‘Request for Additional Test Report Form’ form. The A4 Registered Envelope can be bought from any Australia Post Office.

Candidates wishing to send an additional test report form overseas must supply the IELTS office with an overseas A4 registered envelope.

Please note: Additional test report forms are posted not emailed. Migrant agents and lawyers are not eligible to receive a copy, only registered organisations.

How often can I repeat the test?

There is no limit to the number of times you can take the test. HOWEVER you are reminded that scores are unlikely to improve dramatically without English language lessons or IELTS preparation courses between tests.

You may want to also consider attending the free IELTS Masterclasses held here at Melbourne Polytechnic. Please click on IELTS free Masterclass Dates for further information.

Do I have to sit for all sections of the test when I am repeating?

YES. When you repeat a test, all four skills must be tested, regardless of previous results.

What if I need to cancel or transfer (postpone) my test date?

You may only cancel or change your test date and test details (venue / module) if you give the centre two weeks or more written notice. When applying for a cancellation or transfer, candidates must provide supporting documentation with their request.

The ‘Request for a refund / Test date transfer’ form is available from the Melbourne Polytechnic IELTS office or can be downloaded from our website under ‘IELTS Forms’.

Cancellations will incur an administrative fee of 25% if approved.

Requests for changes to test date or test details made within two weeks of the test date will incur an administrative fee of $35.00 (GST incl.). Requests for changes to test date or test details may not always be possible and a cancellation may be offered instead.

What happens if I am absent on the day of the test without giving prior notice?

Unless you are absent for medical reasons, you will be charged the full test fee.

If you are able to provide a medical certificate you may apply for a medical refund or transfer.

Requests for medical refunds or transfers must be submitted within 5 days of the test date.

If a request for a medical refund is approved, an administrative fee of 25% will be charged. 75% of the test fee will be refunded.

If a request for a medical transfer is approved, Melbourne Polytechnic will advise you of the next available test date. Consecutive medical transfers will not be approved and a refund will be offered instead.

The ‘Request for a refund / Test date transfer’ form is available from the Melbourne Polytechnic IELTS office or can be downloaded from our website under ‘IELTS Forms’

What can a candidate do if they are unhappy with their results?

Candidates may request IELTS Australia to carry out an Enquiry on Results. The test material will be sent to a Senior Examiner to review the results. The fee for this is $176 and it can take 6 – 8 weeks for the results to be finalised. If there is a change in score, the fee of $176 will be refunded. If there is no change, there is no refund. Enquiry on results form is available from Melbourne Polytechnic IELTS office or can be downloaded. The completed form and your test report form must be presented to Melbourne Polytechnic IELTS office within 6 weeks after you sit the test. The office will not accept any late applications.

How strictly is IELTS marked?

You should take care when writing answers on the Listening and Reading Answer Sheets as incorrect spelling and grammar are penalised. Both UK and US varieties of spelling are acceptable. If you are asked to write the answer in a specific number of words, you will be penalised if you write more than the required number. In questions where you are expected to complete a gap, you should only transfer the necessary missing word(s) onto the Answer Sheet.

Will I get a refund if I cancel my application?

If you cancel your IELTS test, you will be charged an administrative fee of 25% if your request is approved. 75% of the test fee will be refunded.

Can I purchase some materials to help me prepare for the test?

You can purchase an IELTS Specimen Materials kit from the IELTS office for $35 (inc GST). Alternatively you are able to download practice materials from the IELTS web site.

What help is available for special needs candidates?

The Test centre makes every effort to cater for the special needs of candidates, to enable them to best understand questions and tasks and to give their answers. It is our aim for the language level of all candidates, irrespective of disability, to be assessed fairly and objectively.

If you are applying for special consideration, please contact the office for further information or email your medical documentation to office before booking a test.

If you book a test without notifying the office, you MUST send your medical documentation within 24 hours of booking your test online. Candidates with special needs are advised to apply between six weeks and three months in advance to enable appropriate arrangements to be made. Candidates are not able to request special consideration when booking a test less than two weeks prior to the actual test date.

Who do I make out Cheques or Money Orders to?

Cheques and money orders must be made out to Melbourne Polytechnic IELTS Test Centre.

I want to sit the exam on a date that is already full. Is there a waiting list?

There are no waiting lists, as candidate’s now book online. The IELTS office advises candidates to apply for the next available test date in order to secure a seat.

If there is a cancellation or transfer, that seat will automatically be released online for candidates to book. Please note if the test date doesn’t appear, that means the test date is full.

What if my address changes?

If you move address, you are required to update your address details on your My IELTS Essentials log in. You also need to notify the office if you have booked or sat a recent IELTS test, as your details must be changed prior to posting your test results. Alternatively, you can complete a Change of Address Form on the day of the test; in person at the office or fill the Change of Address form out and post or email (PDF form only) it to the Melbourne Polytechnic IELTS Office. All forms can be found on our website under IELTS Forms.

Do I need to submit passport photographs when booking an IELTS Test?

Candidates are not required to submit passport photographs when booking an IELTS test online. You must be able to scan and attach a scanned copy of your current valid passport only.


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Last Modified: January 27, 2016