Current Students

Feedback and Complaints


We welcome all student feedback and recognise its importance in improving the student experience. Compliments, suggestions and complaints are taken into consideration and receive the appropriate action.

If you have a suggestion, compliment or complaint relating to the delivery of academic or administrative services or the provision of support services please complete the appropriate online feedback form.

Make a Suggestion or Pay a Compliment

If you have a suggestion on how we can improve things at Melbourne Polytechnic, an idea you’d like to share with us or if you’d like to compliment one of our staff you can submit your feedback anonymously and request a follow up to your submission.

Suggestions and Compliments can be made anonymously and you have the option of asking to receive feedback after your suggestion has been considered.

Please provide your feedback by completing our:

Lodge a Complaint

We are committed to promoting and maintaining an environment where a dissatisfied student can raise their concerns and receive a respectful and timely response.

If you are experiencing a problem of an academic or non-academic nature that you feel seriously disadvantages you in the course of your study, or you have a complaint about any other aspect of the service provided, there are processes to assist you.

In the first instance:

  • Talk to the person involved – In most cases, complaints can be resolved at this informal level
  • If you are unable to discuss the issue with the person involved or this does not resolve the issue, you should discuss the situation with a teacher or counsellor

Written complaints can be lodged by completing our Online Complaints Form.

Once received, an investigation will be conducted into your complaint and we will get back to you within 10 working days.

Prefer to Complete a Paper Form?

  • If you’d prefer to complete a paper form, Suggestion and Complaints forms are also available from:

  • Campus Libraries
  • Student Services Offices
  • Information Desks
  • Heads of Schools

Once completed, simply return your form to one of the above contact points.

External Review

Students who have a complaint are encouraged to have their issue addressed through the institute’s internal processes as detailed in Student Complaints Policy and Procedure.

If a student is dissatisfied with the outcome of the internal Complaints process, students may wish to seek assistance from an external agency including but not limited to those listed below:

Issue External Agency

Complaints about harassment or discrimination

Victorian Equal Opportunity and Human Rights Commission

Level 3, 204 Lygon Street, Carlton 3053.


1300 891 848

Human Rights and Equal Opportunity Commission, HREOC (Federal)
GPO Box 5218, Sydney 2001

1300 656 419

Complaints about internal policies or procedures

Ombudsman Victoria
Level 1,
459 Collins Street
Melbourne 3000

1800 806 314

Complaints in relation to VET FEE-HELP assistance for TAFE students

Administrative Appeals Tribunal (AAT)
Level 16 HWT Tower
40 City Road
Southbank Vic 3006


1300 366 700

Supports Available

  • Teaching staff can provide information about the Student Complaints Policy and Procedure
  • Student Services can provide information and advice about the complaints process
  • Counsellors can offer confidential emotional support to students involved in a complaints process.
  • You can have a third party support person. This can be a representative from Student Services, a friend or family member to accompany you to any meetings to take notes on discussions and agreements and debrief with you after the meeting.

Please Note:

  • Student Services or other Support Person does not act as an advocate for the student in meetings.
  • Melbourne Polytechnic Counsellors may not act as a Support Person or provide legal advice.
  • Your Support Person may not be your legal representative.


All parties are entitled to confidentiality in a complaints process.

It is important that you do not publically name the person you have a complaint against.

Further Information

Full details regarding complaints can be found in our Student Complaints Policy and Procedure 

Students with complaints of sexual harassment or complaints involving equal opportunity issues (including harassment and bullying) are referred to the following policy and corresponding information brochures, which are also available at Student Services Offices:

For more policies and procedures relating to Melbourne Polytechnic students, visit our Rules & Policies page.

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Last Modified: October 11, 2016