Lodge a Complaint

In order to investigate your complaint we will need to contact you, so please provide your name and contact details, including one contact number if possible. If you do not provide this information we may not be able to deal with the complaint.

We will use the information you provide to assess, investigate and/or conciliate your complaint. By completing and submitting this form you consent to Melbourne Polytechnic providing your information to the most appropriate person to address the matter.

Your personal information will be used and stored in accordance with Melbourne Polytechnic Privacy Policies.

You will be contacted within 10 working days with an update of the progress of your complaint.

Fields marked with a star () are mandatory

Your Information

Title

First Name

Last Name

At least one of the phone number fields must be supplied

Mobile Phone Phone Are you a...?

Details of Complaint

Please provide the details of your complaint with enough information to allow staff to investigate.

Campus

Describe the incident(s) that you want to complain about. We need to know what happened, where it happened and who was involved. Please give us all the dates and other details you can remember.

What Happened? Name(s) of person(s) involved (if known) Have you tried to resolve this issue? If yes, please state who you contacted, when and their response.

Add Attachments to support your complaint. Max file size: 5MB

Browse

Outcome of Complaint

What is the outcome you'd like to see after this complaint has been investigated?

Outcome Sought by Complainant

Details About Outcome Sought

Checklist and Consent

Please confirm the following:

I have completed all sections on this complaint form honestly and accurately I am ready to proceed with this complaint I understand that if I am dissatisfied with Melbourne Polytechnic's management of my complaint I may refer the matter to an external agency. I consent to my details being disclosed to relevant people only, for the purposes of resolving the complaint

If you answer no then Melbourne Polytechnic may be unable to fully investigate this complaint.

Submit Complaint

Once you've provided all the information related to your complaint, please press the Submit button below.

Once your complaint has been submitted you'll receive:

an email confirming submission of your complaint
a Case File Number that you can use to follow up on your complaint

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Need help?

If you need help completing this form or would like to fill in a paper based form please contact Student Services on 1300 635 276 or email feedback@melbournepolytechnic.edu.au

Please visit the Feedback and Complaints page for more information about the student complaints policy and processes.

Privacy Information

LODGE A COMPLAINT

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