Freight Forwarder

Customs brokers, acting under licences issued by the Australian Customs and Border Protection Service, provide professional assistance and advice on customs, quarantine and import and export matters.

Duties and Tasks

Customs brokers may perform the following tasks:
- provide information to importers on customs tariffs, including rates of duty and the methods of goods clearance
- receive, prepare and process import documents
- make reservations with shipping or airline companies for freight to be exported and arrange for the clearance of cargo (export declaration)
- work with the Australian Customs and Border Protection Service and other government authorities on the correct clearance of goods through customs and quarantine
- advise on tariff classifications, tariff concessions, appraisals and overseas trade enquiries.

Working Conditions

Customs brokers in small agencies may handle all aspects of the work, while in large agencies they may specialise in a specific area such as imports, exports or classifying. Customs brokers have a lot of contact with the public.

Personal Requirements

- good communication skills
- good at mathematics
- good memory
- high standard of personal integrity
- aptitude for working with computers
- good character, with no record of bankruptcy or criminal activity.


A freight forwarder administers the carriage of goods on behalf of a shipping company. Their duties include arranging cargo space on a vessel, providing documentation and arranging customs clearance.

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